Refund policy
Last updated: August 2026
Overview
Challenge fees are one time payments that grant access to a trading evaluation. Because an evaluation is a digital service that begins when your account credentials are issued, refunds follow the rules below.
14 day guarantee on unused evaluations
If you purchased an evaluation, have not placed a single trade, and contact us within 14 days of purchase, we refund the full fee to your original payment method.
Fee back with your first payout
Pass your evaluation and your challenge fee is refunded in full alongside your first profit split as a funded trader.
After trading begins
Once a trade has been placed on the evaluation account, the service is considered delivered and the fee is no longer refundable, whether or not the evaluation is passed.
Failed challenges
Failing an evaluation does not qualify for a refund, but you receive a 20% discount on your next attempt.
Processing
Approved refunds are returned to the original payment method within 5 to 10 business days depending on your bank. If a refund seems missing, check with your card issuer first, then contact us.
How to request
Email support@bluebeakcapital.com from the address on your account with your order reference. We respond within 24 hours.
This policy is a working draft prepared for BlueBeak Capital and should be reviewed by your legal counsel before being relied on.